Empower your customers
Empower Your Customers
Avanue’s Customer Portal is a self-service powerhouse that puts everything your customers need right at their fingertipssecurely, intuitively, and on their schedule.
Accessed via computer through a standard web browser, the portal allows customers to place orders, submit service calls, manage invoices, view equipment data, and morewithout needing to call or email. With 24/7 access, customers stay in control while your team stays focused on high-value work.
It’s easy to use, built for desktop efficiency, and scalable as your customer base growsdelivering a seamless digital experience that improves satisfaction and reduces support demand.
What Your Customers Can Do
All the tools they need in one place, with 24/7 access via web browser:
- Place supply orders tied directly to their equipment and contracts, ensuring accuracy with every shipment.
- Submit service requests through the portal by creating service calls, reducing downtime and keeping operations running.
- View, download, print, email and manage invoices, all with complete visibility.
- Make secure online payments via integrated platforms like Ebiz and Authorize.net.
- Track deliveries from order placement to fulfillment.
- Submit return requests with built-in tracking for approvals and status.
- View meter readings and usage data tied to their devices.
Customer Portal Benefits
24/7 Self-Service Access via Web Browser
Customers can log in from any computer to place orders, log service requests, and check account detailsno phone calls needed.
Live Equipment Insights
Real-time visibility into device status, warranty coverage, and service history.
Invoice & Payment Hub
Centralized access to billing documents and secure payment processing via Ebiz and Authorize.net.
Real-Time Order Tracking
From submission to delivery, customers can follow every step of the process.
Transparent Communication
Automated status updates and built-in messaging reduce delays and eliminate miscommunication.
SAP Business One Integration
All portal activity syncs with SAP B1ensuring accuracy, automation, and efficiency across your operation.
Inside the Customer Portal
Avanue’s portal makes it easy for your customers to manage daily tasksdirectly from their computerso your team can focus on what matters most.
Quick Order Placement
Order toner, parts, or supplies linked to specific devices in just a few clicksno guesswork required.
Easy Service Requests
Submit tickets with descriptions, attachments, and real-time status updatesno need to call.
Billing & Payments
Invoices, credit memos, and statements are always available. Customers can pay securely through trusted gateways.
Order Tracking
Full transparency from submission to delivery. No more “Where’s my order?” questions.
Device & Warranty Info
Easily access serial numbers, usage stats, service logs, and warranty dataall in one organized place
24/7 Access via Web Browser
Customers can log in anytime from their desktop computer utilizing a web browser of their choiceno installation or downloads required.
Our Clients
Small, Medium & BIG. Here, There or FAR.
