Introducing... Customer Portal!

November 7th, 2024 Avanue Team Warehouse Management

Discover the Customer Portala brand-new, user-friendly solution designed to enhance your customer's experience while reducing your team's workload. Say goodbye to back-and-forth emails; customers can easily check their order status, view shipping details, place orders, and access essential informationall in one convenient location! With intuitive navigation, your customers can find everything they need without ever needing to make a phone call.

Empower your customers with the tools they need to manage their equipment independently and effortlessly, while enjoying the convenience and control that our Customer Portal offers.

Customer Portal Home Screen

Experience a streamlined dashboard that provides customers with an instant overview of live contracts, upcoming expirations, order history, order status, and account balance all in one place for quick and easy access

Supply Orders

Navigate our intuitive supply order interface, where parts are automatically suggested based on the selected equipment. Customers can place their orders in just a few clicks, saving valuable time and ensuring a seamless ordering process.

Service Call

Empower your customers to create service calls with a single click, effortlessly integrating into Avanue. They can also track the status of their service requests online, enhancing transparency and communication.

Authorizations

Customize access with precision by restricting authorizations based on customer groups and employee privileges, ensuring that sensitive information is only accessible to those who need it.

Make Payment

Customers can easily make payments online, streamlining the process for automatic reconciliation and significantly reducing the workload for accounting departments. Enjoy hasslefree transactions and improved efficiency!

Bleow, is a list of the screens within the Customer Portal that allow record creation and which ones are solely for informative/reporting purposes:

Informative Screens

Equipment Information
Meter Information
Order History
Invoices
Deliveries
Service Call History
Customizable Dashboards
Payment History

Creation Screens

Service Calls
Supply Orders
Return Requests
Make Payments

Authorization Screens

Encrypted login
Individualized User Authorizations & Access

Unlock the power of streamlined equipment management, empower your customers with the convenience and control, and transform the way they manage their equipment today with Avanue's Customer Portal!

Watch the Full Walkthrough Below

Stay tuned for more updates from Avanue as we continue to make your systems work better

Watch the full Avanue's Customer Portal playlist below: