Washington Blvd, Culver City, CA 90232 sales@avanue.ai
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Empower Customers
with Self-Service

Give customers 24/7 access to equipment, service requests, invoices, statements, and account information through a secure online portal.

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30+ Dealers 1000+ Users 15+ Years SAP Experience
Avanue Customer Portal dashboard
Customer Self-Service Dashboard

Overview

Everything Your Customers Need.
One Portal.

Reduce support calls and improve customer satisfaction by providing instant access to the information customers need - anytime, anywhere.

Equipment Visibility

Customers see device status and service history any time.

Instant Payments

Invoices are paid online, no phone calls needed.

Service Requests

Customers log their own service calls in seconds.

SAP B1 Sync

Every portal action updates SAP Business One instantly.

Features

Everything Customers Can Do in the Portal

Equipment Visibility

See device status, warranty coverage, and service history at a glance.

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Service Requests

Submit and track service calls directly from the portal, any time.

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Invoice & Statement Access

View, download, and manage invoices and statements in one place.

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Online Payments

Pay invoices securely online without picking up the phone.

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Meter Submissions

Submit meter readings directly, keeping billing accurate and on time.

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Order Tracking

Track supply orders from placement through delivery.

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Connected Portal Workflow

A Connected Portal Process

From login to payment, every customer interaction moves through one connected workflow.

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  • Customer Login

    Customers sign in securely to their account from any device.

  • Service Request

    Submit a service request in seconds, no phone call required.

  • Technician

    The right technician is dispatched with full job and equipment history.

  • Resolution

    The issue is resolved and the service call is closed out in the system.

  • Invoice

    An invoice is generated automatically once the job is complete.

  • Payment

    Customers pay securely online, closing the loop end to end.

Purpose-Built

Built for MPS Dealers

Avanue Customer Portal is designed specifically for office technology and MPS dealer operations.

Self-service support Equipment management Contract visibility Faster customer response Connected to SAP Business One
Order & Service Submission

Product Demo

See How It Works

See how customers manage their account in minutes.

Deliver a Better Customer Experience.

See how Avanue Customer Portal helps you deliver faster, self-service support.

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