Discover Quick Create - a game changer for Service Call and Supply Order creation! With just a simple scan of a QR code, customers can now create these critical documents instantly, streamlining workflows and empowering users to manage requests more efficiently. Customers can request service or order supplies independently while saving time.
Step 1: Scan the QR Code
Locate the QR code on the equipment, open your device camera, and tap the code to access Quick Create. The system instantly identifies the equipment and loads its details, getting you ready to act in seconds.
Step 2: Login
Users access a secure login screen with emailed passcode authentication to enter the Quick Create system - keeping your data protected while making access fast and frictionless.
Step 3: Begin Creating
The page displays the scanned equipment information with clear options to create a Supply Order or Service Call. Everything your customer needs is right in front of them.
Creating a Supply Order
Users select related parts and supplies from a populated matrix, then save their order. The correct items are pre-loaded based on the equipment - reducing errors and speeding up the ordering process.
Creating a Service Call
Users populate the desired call information and save the request. The service call is submitted directly - no phone calls, no waiting on hold, no manual data entry on the dealer side.
Works with your existing vendors
Quick Create's supply ordering pulls parts and consumables straight from the distributors you already work with.
Unlock the power of streamlined equipment management, empower your customers with the convenience and control, and transform the way they manage their equipment today. For more information, contact Avanue via email or support ticket.
Frequently asked questions
Does the customer need to install an app to use Quick Create?
No. Quick Create runs entirely in the device's camera and browser - there's no app to download and nothing for the customer to install before scanning the QR code on their equipment.
How does Quick Create know which equipment is being serviced?
Each QR code is tied to a specific piece of equipment. Scanning it instantly identifies that machine and loads its details, so the customer never has to type in a model number, serial number, or account information.
Can customers order supplies without calling the dealer?
Yes. Supply Orders are created directly from Quick Create using a pre-populated matrix of the parts and consumables that match the scanned equipment, pulled from the distributors the dealer already works with - no phone call required.
What if a customer needs a service call instead of supplies?
They choose the Service Call option after scanning, enter the issue details, and submit - the request goes straight into the dealer's workflow with no hold music and no manual data entry on the dealer's side.
Is the login step secure?
Yes. Access uses emailed passcode authentication rather than a stored password, keeping the process both fast for the customer and secure against unauthorized use of a lost or shared QR code.
Where does the equipment information shown after scanning come from?
It's pulled directly from the equipment record already in the dealer's system, the same data used for service history and billing - so there's no separate database to maintain and no risk of the scan showing outdated details.
Does this change how dealers process the orders and calls that come in?
No. Supply Orders and Service Calls created through Quick Create land in the same workflow dealers already use - the only change is how the request gets created in the first place, not how it's processed afterward.