In our very first Avanue webinar, Knowledge Manager Shelbey White walks through how technicians can seamlessly manage service calls using the Avanue Mobile application. From dispatching and navigation settings to logging arrival times, recording meters, tracking labor, and closing out calls with parts and resolutions, this session highlights how the app keeps technicians efficient and connected to SAP Business One in real time. The webinar also covers upcoming enhancements to Avanue Mobile and concludes with a live Q&A. If you want to see how Avanue Mobile simplifies field service while improving visibility for your team and your customers, this is a must-watch.
What the session walks through
The webinar follows a service call from start to finish inside Avanue Mobile: dispatch and navigation settings that get a technician to the right site, logging arrival time on-site, recording meter reads, tracking labor against the call, and closing it out with the parts used and the resolution notes - all of it syncing back to SAP Business One in real time rather than being re-entered later from paper notes. A look at upcoming Avanue Mobile enhancements and a live audience Q&A round out the session. For background on the app itself, see the Avanue Mobile upgrade announcement.
Who should watch
This session is aimed at dealers whose field technicians are currently working from a mix of paper, phone calls, and separate systems to manage service calls - anyone evaluating whether moving that workflow into one connected mobile app would reduce double-entry and give dispatch and the office real-time visibility into where a call stands.
FAQ
Do I need to already use Avanue Mobile to follow this webinar?
No - the session is a walkthrough of the app from dispatch through call closure, so it works as an introduction whether or not you're already using Avanue Mobile.
Does data entered in the field sync to SAP Business One immediately?
Yes. Meter reads, labor, parts, and resolution notes recorded during a call sync back to SAP Business One in real time as part of the workflow shown in the webinar.
Is there a Q&A I can reference for specific questions?
Yes - the session closes with a live Q&A covering questions from the original webinar audience, and it also previews upcoming Avanue Mobile enhancements.
How long is the recording?
[TODO: confirm runtime to publish here.]